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Privacy Policy

📋 Table of Contents

1. Introduction

Webwudu ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web services and IT repair services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

📍 Data Controller

Webwudu
Hook, Hampshire, United Kingdom
Email: info@webwudu.com
Phone: [Your Phone Number]

2. Information We Collect

2.1 Personal Information You Provide

When you use our services, we may collect:

For Web Design & Development Services:

  • Full name
  • Email address
  • Phone number
  • Company name and address
  • Business requirements and project details
  • Payment information (processed securely through third-party payment providers)
  • Website content, images, and materials you provide

For IT Repair & Support Services:

  • Full name
  • Contact details (email, phone, address)
  • Device information (make, model, serial number)
  • Description of technical issues
  • Appointment dates and service preferences
  • Payment information
  • Data stored on devices (accessed only with your explicit consent)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

We process your personal data under the following lawful bases under UK GDPR:

✅ Contractual Necessity (Article 6(1)(b))

Processing is necessary to perform our contract with you for web design, IT repair, hosting, or maintenance services.

✅ Legitimate Interests (Article 6(1)(f))

We have legitimate business interests in improving our services, marketing to existing customers, preventing fraud, and managing operations.

✅ Consent (Article 6(1)(a))

Where you have given explicit consent for marketing communications, non-essential cookies, or access to data on your devices.

✅ Legal Obligation (Article 6(1)(c))

Compliance with tax obligations, record-keeping requirements, and legal requests.

4. How We Use Your Information

4.1 Service Delivery

  • Providing web design, development, and hosting services
  • Performing computer and device repairs
  • Managing domain registration and renewals
  • Providing technical support and maintenance
  • Processing payments and invoicing

4.2 Business Operations

  • Maintaining customer records
  • Improving our services
  • Quality control and training
  • Fraud prevention and security
  • Legal compliance

4.3 Marketing (with your consent)

  • Sending newsletters and promotional offers
  • Informing you about new services
  • Customer satisfaction surveys

🔔 Opt Out of Marketing

You can opt out at any time by:

  • Clicking "unsubscribe" in our emails
  • Emailing info@webwudu.com
  • Calling us directly

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your data with:

  • Payment processors (Stripe, PayPal)
  • Web hosting providers
  • Domain registrars
  • Email service providers
  • Analytics providers (Google Analytics)

6. Data Security

We implement appropriate technical and organizational measures:

Technical Measures:

  • SSL/TLS encryption for data transmission
  • Encrypted storage for sensitive data
  • Secure password policies
  • Regular security updates
  • Firewall and anti-malware protection

Organizational Measures:

  • Staff training on data protection
  • Access controls and authentication
  • Confidentiality agreements
  • Incident response procedures

7. Data Retention

We retain your personal data only for as long as necessary:

Data Type Retention Period Reason
Customer records 7 years after last service Legal and tax obligations
Financial records 7 years HMRC requirements
Project files 3 years after completion Warranty and support
Marketing consents Until withdrawn or 3 years inactivity Legitimate interest
Website analytics 26 months Google Analytics default

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

✅ Right to Access (Article 15)

Request a copy of the personal data we hold about you.

✅ Right to Rectification (Article 16)

Request correction of inaccurate or incomplete data.

✅ Right to Erasure (Article 17)

Request deletion of your data ("right to be forgotten").

✅ Right to Data Portability (Article 20)

Receive your data in a structured format to transfer to another provider.

⏱️ Response Time

We will respond within one month. This may be extended by two months for complex requests.

Right to Complain

📞 Information Commissioner's Office (ICO)

Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. We use:

  • Essential Cookies: Session management, security
  • Analytics Cookies: Google Analytics (with your consent)
  • Marketing Cookies: Social media pixels (with your consent)

For detailed information, see our Cookie Policy.

10. Device Repair - Special Privacy Notice

⚠️ Data Access

  • We access device data only when necessary for repair
  • We ask for explicit consent before accessing personal files
  • We recommend backing up data before repair
  • We are not responsible for data loss (though we take precautions)

🔒 Data Confidentiality

  • All staff sign confidentiality agreements
  • Data viewed during repair is kept strictly confidential
  • We do not copy, share, or retain your personal data
  • Devices stored securely when not being worked on

11. Web Hosting & Domain Management

Access to Your Data:

  • We have access to server files, databases, and email accounts
  • Access limited to authorized staff only
  • Login credentials encrypted and securely stored
  • We access data only to provide agreed services

Data Backups:

  • Regular backups of hosted websites
  • Backups stored securely and encrypted
  • You can request backup copies anytime

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

📧 Contact Information

Webwudu
Hook, Hampshire, United Kingdom

Email: info@webwudu.com
Phone: [Your Phone Number]
Website: www.webwudu.com

Response Time: We aim to respond within 5 working days.